FAQs & Help

Orders & Shipping

Yes, we are! We are located in London, and more than 10000 customers have trusted us. You can check out the reviews from many of our customers on our Instagram page @Okecl and on Loox Review.  You can also contact us through the chat box on our website or email to [email protected]

MasterCard, Visa, PayPal, Apple Pay, Amex…etc.

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.

Immediately contact us via email and our team will gladly resolve all of your concerns! Email: [email protected]

Email us at [email protected] and let us know what you want to change. Please note that changes can be made only within 24 hours after the payment.

Tracking information may not update immediately in some cases especially with registered airmail shipments. However, please rest assured your item is on its way. There are some reasons why tracking information may not available. If your tracking status has not been updated for over 5 days, please contact us at [email protected]. We will provide you further assistance.

Please note our fulfillment and shipping estimates will be longer than usual depending on the product and shipping estimates might increase for your order during Public Holidays and busy periods.

Returns & Exchanges

Please see our Return Policy. We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:

The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.

Please email us at [email protected] with photos of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

MasterCard, Visa, PayPal, Apple Pay, Amex…etc.

Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.